What time do I need to order for same-day delivery?
Order by 4PM EAT (East Africa Time) for same-day delivery in Nairobi. If you're ordering from abroad, that's 1PM GMT / 8AM EST.
Which areas in Nairobi do you deliver to?
We deliver across all Nairobi neighbourhoods — Karen, Westlands, Kilimani, Lavington, Runda, Gigiri, CBD, Upper Hill, Parklands, Langata, South C, and more. We also deliver to Kiambu, Thika, Ruiru, Juja, Rongai, and Syokimau. Not sure about your area? WhatsApp us and we'll confirm in minutes.
Can I order from outside Kenya?
Yes — nearly 40% of our orders come from abroad. We accept M-Pesa and international cards (Visa, Mastercard) through our secure payment gateway. Just enter the Nairobi delivery address at checkout and we handle everything from there.
What payment methods do you accept?
M-Pesa and international cards (Visa, Mastercard) through our secure payment gateway. M-Pesa Paybill details are shown at checkout.
How will I know my flowers were delivered?
We send a WhatsApp photo confirmation the moment your gift is delivered — you'll see exactly what it looked like at the door. No guessing.
Can I add a personalised message card?
Yes. There's a message card field at checkout. We hand-write it and include it with the arrangement at no extra cost.
Do you deliver outside Nairobi?
Yes. We deliver to Mombasa, Nakuru, Kisumu, Eldoret, Thika, and other major towns. Next-day delivery for most locations at Ksh 950. Contact us for your specific town.
What if I'm not happy with my order?
Let us know within 24 hours and we'll make it right — replacement, refund, or store credit. Your satisfaction is the promise.
