Frequently Asked Questions
Ordering
What time do I need to order for same-day delivery?
Order by 2pm EAT (East Africa Time) for same-day delivery in Nairobi. Ordering from abroad? That's 11am GMT / 6am EST.
Can I order from outside Kenya?
Yes — nearly 40% of our orders come from abroad. We accept international cards (Visa, Mastercard), PayPal, and bank transfers. Just enter the Nairobi delivery address at checkout and we handle everything from there.
What payment methods do you accept?
M-Pesa, Visa, Mastercard, PayPal, and bank transfer. All payments are secure. M-Pesa Paybill details are shown at checkout.
Can I add a personalised message card?
Yes. There's a message card field at checkout. We hand-write it and include it with the arrangement at no extra cost.
Can I customise an arrangement?
Absolutely. WhatsApp us at +254 706 808 117 and tell us the occasion, your budget, and any colour preferences. We'll put something together just for you.
Delivery
Which areas in Nairobi do you deliver to?
We deliver across all Nairobi neighbourhoods — Karen, Westlands, Kilimani, Lavington, Runda, Gigiri, CBD, Upper Hill, Parklands, Langata, South C, and more. We also deliver to Kiambu, Thika, Ruiru, Juja, Rongai, and Syokimau. Not sure about your area? WhatsApp us and we'll confirm in minutes.
Do you deliver outside Nairobi?
Yes. We deliver to Mombasa, Nakuru, Kisumu, Eldoret, Thika, and other major towns. Next-day delivery for most locations at Ksh 950. Contact us for your specific town.
How much does delivery cost?
Same-day delivery within Nairobi: Ksh 350. Next-day delivery to the rest of Kenya: Ksh 950. Delivery to Nairobi suburbs (Kiambu, Juja, Ruiru, Rongai, Syokimau): Ksh 500.
How will I know my flowers were delivered?
We send a WhatsApp photo confirmation the moment your gift is delivered — you'll see exactly what it looked like at the door. No guessing.
Products & quality
How fresh are your flowers?
Every arrangement is made fresh on the day of delivery. We source directly from Kenyan flower farms and markets to ensure the longest possible vase life.
What if I'm not happy with my order?
Let us know within 24 hours and we'll make it right — replacement, refund, or store credit. Your satisfaction is our promise.
Do you offer same-day gift hampers too?
Yes. Chocolates, gift hampers, and teddy bears can all be delivered same-day in Nairobi, subject to availability. WhatsApp us to confirm before ordering.
Still have a question?
WhatsApp us at +254 706 808 117 — we're available daily from 8am to 6pm EAT and typically reply within minutes.