Yes. Order before 4PM East Africa Time and we'll deliver the same day anywhere in Nairobi. For Thika, same-day delivery is also available before 4PM. All other cities (Mombasa, Kisumu, Nakuru, Eldoret) are next-day delivery when you order before 3PM.

We deliver to every area in Nairobi — CBD, Westlands, Karen, Kilimani, Lavington, Langata, Gigiri, Runda, Muthaiga, Kasarani, Parklands, Eastleigh, South B, South C, Donholm, Embakasi, Hurlingham, Kileleshwa, and beyond. If you have an address, we can get there. Not sure about your area? WhatsApp us before ordering.

Yes. We deliver to Mombasa, Kisumu, Nakuru, Eldoret, and Thika. Delivery to these cities is next-day (except Thika, which is same-day). Delivery fees vary by city and are shown at checkout.

We send you a WhatsApp photo the moment your flowers or gift are delivered. A real picture at the door — not just a system notification. You'll see exactly what was delivered before we close the order.

We update you via WhatsApp throughout the process — when your order is confirmed, when it's out for delivery, and when it arrives. If you ever want a status update, just WhatsApp us and we'll respond immediately.

For large or event orders (weddings, corporate events, bulk gifting), please WhatsApp or email us at least 48–72 hours in advance. We'll confirm availability, agree on quantities, and lock in your delivery window. Large orders require a deposit to confirm. Once confirmed, you'll receive a written summary of what's been agreed. If you need to cancel, notify us at least 24 hours before delivery for a full refund of your deposit — cancellations within 24 hours may forfeit the deposit depending on how far along production is.

Our driver will call the recipient before arriving. If they're unavailable, we'll coordinate a revised delivery window or a safe drop-off point. We'll keep you updated via WhatsApp throughout. In cases where delivery genuinely cannot be completed, we'll work with you to reschedule at no extra charge.

We accept M-Pesa, Visa, Mastercard, and international debit/credit cards. Our checkout is secured by Shopify Payments. You can also pay via M-Pesa Paybill — details are available at checkout or on our WhatsApp.

Absolutely. We have customers ordering from the UK, USA, Germany, Canada, the Gulf, and across East Africa. Our website accepts international cards (Visa, Mastercard) and all prices are displayed in KES. No currency conversion surprises — what you see at checkout is what you pay.

Yes. All card payments are processed through Shopify Payments, which is PCI DSS compliant. We never store your card details. M-Pesa transactions are processed directly through Safaricom's secure network.

All prices are in Kenyan Shillings (KES). There are no hidden conversion fees from us — your bank may apply their standard international transaction fee if you're paying with a foreign card, but we charge you exactly what's shown at checkout.

You can cancel your order up to 2 hours before the scheduled delivery window for a full refund. Cancellations within 2 hours of delivery may not be possible as the arrangement will already be in preparation or transit. Contact us via WhatsApp as soon as possible and we'll do everything we can to help.

If something arrives damaged or isn't what you ordered, WhatsApp us a photo within 2 hours of delivery. We'll arrange a replacement or full refund — no back and forth, no forms to fill. We stand behind every order we send out.

Card refunds are processed within 3–5 business days depending on your bank. M-Pesa refunds are typically processed within 24 hours. You'll receive a confirmation from us once the refund has been initiated.

Very. Kenya is the third-largest flower exporter in the world and we source directly from local Kenyan farms. Flowers are arranged on the day of delivery — not days in advance. Every bouquet includes flower food to extend vase life, and most arrangements last 5–7 days with proper care.

Trim the stems at an angle, place in clean water with the flower food sachet included, keep away from direct sunlight and heat, and change the water every 2 days. Most bouquets will last 5–7 days with basic care.

If a specific flower is unavailable, we'll contact you before delivery to agree on a suitable substitute of equal or greater value. We never swap without asking first.

Yes. WhatsApp us with your budget, occasion, and any colour or flower preferences and we'll put something together for you. Custom orders need at least 4–6 hours' notice for same-day delivery.

Yes — every review on our website is pulled directly from our Google Business profile. You can verify any review by clicking the Google link on the review card, which takes you to the original review on Google Maps. We currently have 239+ reviews with a 4.8 average rating.

We'd love that. Visit our Google Business profile and leave us a review. It takes two minutes and genuinely helps other customers find us.