FREQUENTLY ASKED QUESTIONS
Q: How will I know if my flowers or gifts have been delivered?
We can provide confirmation of delivery for every gift or flower arrangement that we send. If you have not heard from the recipient on the day of delivery, simply contact us at +254706808117 or through email so we can personally confirm delivery of your order. Please refer to our Delivery Information page for more details about specific delivery situations.
Q: How can I get coupons, discounts or special e-codes for your site?
The easiest way to get news of special promotions, coupons and discounts is to opt-in for our newsletter. When you set up your account, you will be asked if you want to receive special offers via e-mail. If you select “Yes”, we will automatically send you news of special sales and promotions, coupons, discount offers and e-codes. It is a wonderful free service that will allow you to get the best values on ordering flowers and gifts before they are posted on our website.
Q: How can I get a copy of my order receipt?
Once you have successfully submitted your order, a receipt for your purchase will appear in your browser window. If you need a copy for your records, you can always print this receipt as soon as it appears, or print the second copy that our system automatically sends to the email address provided by you when you placed the order.
Q: Is it possible to send an order anonymously?
Yes, you can send an order anonymously, as well as including any message that you wish to be printed and sent with your gift. Please be advised however, that if requested by the recipient, we will provide the sender’s name. This is common floral industry practice, because we find that upon delivery, recipients are always keen to know who it was that sent them such a lovely gift. To that end, we advise against sending anonymous gifts, so that the recipients do not become distressed unnecessarily.
Q: Can I trust Fusion Florist with my money, my privacy, and my order?
Yes, you can. We guarantee all of our deliveries, no matter where they are sent. You trust us to convey your chosen gifts and flowers in a timely manner, and we will do everything we can to live up to that trust. Your ordering information, as well as your financial information, is 100% secure, and we have taken every measure to secure and protect our site. For more details, please feel free to read through the information we have provided in our Security and Privacy. If you are still unsure, please feel free to contact us at +254706808117 for more information.
Q: Can I order by phone rather than through the website?
Of course, you can. Our website is dedicated to providing shoppers with the opportunity to send flowers and gifts anywhere with 24/7 convenience. But, if you would prefer to order by phone, all you have to do is call +254706808117
Q: Will the arrangement I order look exactly as the online picture?
There are times when it becomes necessary to substitute flowers in arrangements due to a lack of supplied availability. We do strive to maintain the value and integrity of every arrangement ordered, with particular attention paid to colour scheme and premium flower components. When it is necessary to substitute, we will only use the same quality replacements that you would have expected in the original flowers. For more information, please read our Substitution Policy.
Q: Do you deliver on Sundays?
We Dont deliver on Sundays
Q: an I specify the time of delivery?
We will do our best to meet your delivery requirements. Let us know what you are looking for in special instructions when ordering online or over the phone. It is not practical to specify an exact time however before 3PM for Sameday delivery. When it comes to schools, businesses and sympathy service times we understand the time sensitive nature. Sometimes weather, short notice and location can make your request not possible but we will make every effort to make you happy with prompt delivery. During busy holiday times it is very difficult and unlikely that we can meet requests for timed deliveries. We will do our best but it is simply not practical as the volume of orders does not allow for that type of service many times.
Q:What can I do if I am not happy with the flowers that were delivered?
In the unlikely event this happens be assured Blooms and gifts will do our best to make you happy. We will pick up and redeliver another arrangement if you notify us within 7 days of receiving the flowers. Since most of our products are perishable goods, we do not accept returns and we typically do not issue refunds as there is a 50% restocking fee. However, our caring and experienced staff will ensure your satisfaction to the best of our ability. If the recipient keeps the flowers delivered and we are not asked to pick up and redeliver another arrangement we will not issue a refund.
Q:What if the recipient is not home?
If no one is available to receive the arrangement, we will sometimes leave the arrangement at the door or we may have to contact the recipient to let them know of the delivery attempt and to see when the best time of delivery would be. If we do not hear back from the recipient, we will automatically schedule the re-delivery for the following day.